Terms and Conditions for Zemi Desk
Zemi Desk is an AI phone receptionist service for small businesses. These draft Terms explain, in plain language, how the service works and what you agree to when you use it.
When a business uses Zemi Desk, callers may speak with an AI receptionist instead of a live person. Zemi Desk may collect caller information such as:
- Name (if shared)
- Phone number
- Message content (what they say about why they are calling)
- Basic business details (for example, what service they are asking about, preferred time for an appointment)
Calls may be recorded and transcribed so we can provide accurate summaries and improve the service. At the start of the call, callers are told that the call may be recorded.
Use of the service
By using Zemi Desk, you agree to use our AI receptionist only for legitimate and lawful business activities. You are responsible for following all local laws regarding privacy and call recording in your area. This includes informing your callers, whenever legally required, that their conversations are being handled by AI and may be recorded. You must not use this service to gather or store sensitive personal data that you are not legally authorized to collect. It is your duty to ensure your business remains compliant with all relevant regulations while using this platform. We provide the tools, but you are responsible for how you operate within your specific legal jurisdiction. Make sure you understand your local requirements before starting.
How information is handled
Zemi Desk uses information from callers to prepare messages and summaries, manage or schedule appointments, and enhance our overall service. We store this data as long as necessary to provide our functions and comply with legal obligations. If you have any inquiries, please contact us at hello@zemidesk.com. Please note that this text is a draft and must be reviewed by a professional legal advisor prior to being published.