Draft - review before publishing
Privacy Policy for Zemi Desk
Zemi Desk is an AI phone receptionist service for small businesses. This draft explains, in plain language, what information we collect when someone calls your business, how we use it, and your choices.
When someone calls a business that uses Zemi Desk, we may collect:
- Caller name (if they choose to share it)
- Phone number
- Message content (what they tell us about why they are calling)
- Basic business details (for example, what service they are asking about, preferred time for an appointment)
Calls may be recorded and transcribed so we can provide accurate summaries and improve the service. At the start of the call, callers are told that the call may be recorded.
How we use this information
We use the information gathered during calls to provide clear summaries and messages to the business, manage or schedule appointments, and assist the company with following up on your needs. Additionally, we use this data to enhance our overall service quality. Please be aware that calls may be recorded and transcribed to ensure accuracy. To maintain transparency, every caller is notified at the beginning of the conversation that the call is being recorded. This policy ensures that the business can stay organized and responsive to every inquiry while continuously improving the way we handle your requests. You are responsible for ensuring your use of this service complies with all local privacy laws.
How long we keep information
We store gathered information for as long as it is necessary to provide our receptionist services and meet legal obligations. If your business has specific needs regarding how long data is stored, please reach out to us at hello@zemidesk.com to discuss custom retention settings. We want to be transparent about our privacy practices, so if you are a caller or a business owner with any questions or concerns regarding this draft policy, please feel free to email our team at hello@zemidesk.com at any time. We are here to help clarify how we handle your data and ensure your privacy is respected throughout the process.